Dear Your Smile Direct Customer
Due to the international pandemic of Covid-19, we like most businesses are experiencing and overcoming unforeseen disturbances and challenges daily which are unfortunately out of our control.
For the health & safety as well as the wellbeing of our employees, patients, manufacturing partners & material suppliers we feel it was necessary to be completely compliant to the safety guidelines set by the governing bodies.
In light of the recent pandemic regulations and the safety measures involved, we have been forced to take the following measures
Clinic Visits :
Until further notice, all physical clinical visit will be suspended, and clinics closed
We have replaced this facility with a virtual consultation where you can have a virtual face to face consultation using your Mobile, Tablet, Laptop devices. To to find out more please follow one of the links below :
Home Smile KIts :
Home Smile Kit can still be ordered online allowing you to begin the experience and start your smile journey, to find out more please follow this link:
To protect our staff we have taken measures to enable a reduced number of vital teams to work from home.
This may lead to slightly delayed response times than normal for Sales, Dental & Customer Service queries, exceeding the normal excellent standard we set ourselves to achieve.
Production and Deliveries
Whilst we remain operational we would like to remind you that we are doing so with the imposed social distancing requirement enforced and staffing limitations, Therefore both our laboratory and Logistics departments are also affected. We regret to advise that the following processes may experience delays outside the normal time frames advised.
- Production of the 3D treatment plan
- Production of Aligners, Retainer Remakes
- Dispatching in Home Smile Kits
- Dispatching of Aligners, Retainer Remakes
This is obviously not ideal for those of you currently undergoing treatment. We are attempting to minimise the delays where possible.
We greatly appreciate your patience at this troubling time.